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• Innovation comes from the producer – not from the customer.

  W. Edwards Deming

  Topics in Uncategorized

  Tags in Producer, Customer, Come
• 

  It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

  Henry Ford

  Topics in Money

  Tags in Handle, Customer

• Most of us understand that innovation is enormously important. It’s the only insurance against irrelevance. It’s the only guarantee of long-term customer loyalty. It’s the only strategy for out-performing a dismal economy.

  Gary Hamel

  Topics in Uncategorized

  Tags in Insurance, Customer

• It doesn’t matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is – what matters is its relative ‘share of customer value’ in the final product or solution, and its cost of producing that value.

  Gary Hamel

  Topics in Uncategorized

  Tags in Customer, Relative

• I’m a capitalist by conviction and profession. I believe the best economic system is one that rewards entrepreneurship and risk-taking, maximizes customer choice, uses markets to allocate scarce resources and minimizes the regulatory burden on business.

  Gary Hamel

  Topics in Uncategorized

  Tags in Customer, Conviction

• Companies have long gathered data to break down their customer base into specific segments. Now political parties have become adept at micro-targeting, too, using data on shopping habits, leisure activities, voting histories, charity donations, and so on, in order to pinpoint likely supporters and the type of appeal most likely to win them over.

  James Surowiecki

  Topics in Uncategorized

  Tags in Activities, Customer

• If a customer walks out without shoes, you really want to find out why. ‘It didn’t fit’ is not good enough.

  Thomas G. Stemberg

  Topics in Uncategorized

  Tags in Fit, Customer

• Forget ‘branding’ and ‘positioning.’ Once you understand customer behavior, everything else falls into place.

  Thomas G. Stemberg

  Topics in Uncategorized

  Tags in Customer, Forget, Behavior

• One should always try to do the best you possibly can. I’m not in a race to the finish line – I won’t put anything out until it’s completely ready. You want to keep it special and unique for the customer.

  L'Wren Scott

  Topics in Uncategorized

  Tags in Possibly, Customer

• And, of course, customers really need to feel safe and are seeking reassurance when they fly.

  David Neeleman

  Topics in Uncategorized

  Tags in Customer

• Pager companies are very much looking to provide new services to help them regain some of their customer base.

  David Rose

  Topics in Service

  Tags in Customer

• And also, more and more businesses really want to do the right thing. They feel better about themselves, their workers feel better, and so do their customers. I think this is equally true in the transnational corporations, but it is harder to express in those situations.

  Paul Hawken

  Topics in Business

  Tags in Customer, Situation

• You want to make sure this particular car is going to please the customer and then you’re going to be rewarded with something that is going to please the shareholder.

  Carlos Ghosn

  Topics in Uncategorized

  Tags in Rewarded, Customer

• There are a lot of people who touch the customer.

  Roger Staubach

  Topics in Uncategorized

  Tags in Touch, Customer

• I’d just like to be treated like a regular customer.

  Topics in Uncategorized

  Tags in Regular, Customer

• The toughest thing about the power of trust is that it’s very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

  Thomas John Watson, Sr.

  Topics in Uncategorized

  Tags in Building, Between, Customer, Difficult, Destroy

• All business success rests on something labeled a sale, which at least momentarily weds company and customer.

  Tom Peters

  Topics in Business, Success

  Tags in Something, Company, Customer

• Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

  Zig Ziglar

  Topics in Uncategorized

  Tags in Complaining, Customer

• People will buy anything that is ‘one to a customer.’

  Sinclair Lewis

  Topics in Uncategorized

  Tags in Buy, Anything, Will, Customer

• There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

  Sam Walton

  Topics in Money

  Tags in Chairman, Boss, His, Only, Down, Else, Everybody, Fire, Simply, Spending, Somewhere, Company, Customer