Phil Crosby Quotes

Phil Crosby (19)

Birth:	8th June, 1986
Death:	18th August, 2001
Nationality:	American
Profession:	Author, Businessman, Consultant

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Today's Anniversary - 19th May

Births

• 1935 - David Downs Hartman
• 1913 - Bert Hardy
• 1991 - Jordan Pruitt
• 1953 - Victoria Wood
• 1948 - Grace Jones

Deaths

• 1958 - Ronald Charles Colman
• 1946 - Booth Tarkington
• 1984 - John Betjeman
• 1971 - Ogden Nash
• 2001 - Susannah McCorkle

• Use anything I can’t explain in five minutes.

  Phil Crosby

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• Change should be a friend. It should happen by plan, not by accident.

  Phil Crosby

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• Being convinced one knows the whole story is the surest way to fail.

  Phil Crosby

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• Eliminating what is not wanted or needed is profitable in itself.

  Phil Crosby

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• If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

  Phil Crosby

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• In a true zero-defects approach, there are no unimportant items.

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• Making a wrong decision is understandable. Refusing to search continually for learning is not.

  Phil Crosby

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• No one can remember more than three points.

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• Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

  Phil Crosby

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• Selecting the right person for the right job is the largest part of coaching.

  Phil Crosby

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• Quality has to be caused, not controlled.

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• Slowness to change usually means fear of the new.

  Phil Crosby

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• Successful people breed success.

  Phil Crosby

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• The great discoveries are usually obvious.

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• Very few of the great leaders ever get through their careers without failing, sometimes dramatically.

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• The audience only pays attention as long as you know where you are going.

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• You don’t have to be noisy to be effective.

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• You have to lead people gently toward what they already know is right.

  Phil Crosby

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• We can spend our whole lives underachieving.

  Phil Crosby

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